PRIVACY POLICY
(LOTUS Workforce | Operated by Lotus Constructions)
Privacy Policy – LOTUS Workforce
This Privacy Policy describes how Lotus Constructions collects, uses, stores and protects user information through the LOTUS Workforce mobile application available on Android and iOS platforms.
LOTUS Workforce is a commission-based digital platform connecting Contractors, Labour/Workers and Customers/Clients.
1. User Categories
The platform is used by:
Contractors
Labour / Workers
Customers / Clients
Each user category may be required to submit different information based on platform usage.
2. Information We Collect
We may collect the following data:
a) Personal Information
Mobile number (OTP based verification)
Name and basic profile details
b) Location Information
Real-time or job-related location data
Used only for service matching, navigation and workforce coordination
c) Document & KYC Information
Identity documents (Aadhaar / ID / photo / certificates)
KYC is mandatory before accepting or performing work
Documents are collected for verification & safety purposes only
d) Payment Information
Payment transactions processed securely via Razorpay
We do not store card or banking details on our servers
e) Technical Information
Device information
App usage data
IP address (for security & fraud prevention)
3. Purpose of Data Collection
Data is collected to:
Create and manage user accounts
Verify users through mandatory KYC
Enable job matching & workforce coordination
Process commission-based payments
Improve platform functionality & security
Communicate important service updates
4. Third-Party Services
We use trusted third-party services including:
Firebase (authentication, database, notifications)
Google Maps API (location & navigation services)
Razorpay (payment processing)
These services operate under their own privacy policies.
5. Data Sharing
We do not sell user data to third parties
Data may be shared only:
To provide platform services
To comply with legal obligations
For fraud prevention or security reasons
6. Data Security
We implement reasonable technical and organizational security measures.
However, no digital platform can guarantee absolute security.
7. Account Deletion & Data Removal
Users may request account deletion and data removal by contacting us at the official support email.
Certain data may be retained if required by law or regulatory authorities.
8. Children’s Privacy
LOTUS Workforce is not intended for users under the age of 18.
9. Changes to Policy
This Privacy Policy may be updated periodically.
10. Contact Information
Company Name: Lotus Constructions
App Name: LOTUS Workforce
Office Address: 377-SG ENCLAVE PHASE-1, MAJITHA ROAD, AMRITSAR-143001